Shipping, Returns & Refunds Policy

Shipping & Delivery

• Orders are processed within 1–3 business days.
• Delivery times depend on the destination and shipping method.
• Tracking details are provided where available.
• Shipping costs are calculated at checkout.
• Customers are responsible for providing the correct delivery address.
• Delivery delays caused by carriers, customs, weather, or other circumstances beyond our control are not the responsibility of CROX Goalkeeping.
• For lost or damaged orders, please contact croxgk@gmail.com as soon as possible.

Returns & International Returns

• Returns are accepted within 30 days of receiving your order.
• Items must be unused, unworn, clean, and in original condition and packaging.
• Personalised or customised products cannot be returned unless faulty or damaged.
• Customers are responsible for international return shipping costs for change-of-mind returns.
• We recommend using a tracked return service.
• Items showing signs of use, dirt, damage, or wear may not be eligible for a refund.

Refunds

• Returned items will be inspected upon receipt.
• Approved refunds are processed within 3 business days.
• Refunds are issued to the original payment method.
• Banks or payment providers may require additional time to process the refund.
• Faulty, damaged, or incorrect items should be reported to croxgk@gmail.com as soon as possible.