Return & Refund Policy

At Crox, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Include all original tags and packaging.
• Be accompanied by proof of purchase or your order confirmation.

To request a return, please contact us at croxgk@gmail.com.

Return Address:

Crox
2 The Drive, Brinnington
Stockport
SK5 8AH
United Kingdom

Please do not send items back without contacting us first, as this may delay the processing of your return.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customised or personalised products (including gloves with printed names or custom designs).
• Items that have been used, worn, washed, or damaged after delivery.
• Products returned without their original packaging or tags.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Exchanges

If you would like a different size or model, please return the original item (if eligible) and place a new order for the replacement product.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at croxgk@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: croxgk@gmail.com